At Rajvani Jewellery, we strive to deliver products of the highest quality. However, if you receive an item that is damaged, defective, or incorrect, we are here to help.

1. Eligibility for Refunds

  • Refund requests must be made within [7] days of the purchase date.
  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all refund requests.
  • Approved refunds will be credited to the original payment method within 7-10 business days

Eligibility for Returns

  • You may initiate a return within 7 days of receiving your order.
  • Items must be unused, unworn, and in their original packaging with all tags intact.
  • A valid proof of purchase (order number or invoice) is required.
  • Returns are not accepted for personalized or custom-made jewelry unless the item is defective or damaged.

How to Initiate a Return

To initiate a return, please contact our customer support team, with the following details:

  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)

Our team will guide you through the return process and provide the return shipping address.

Return Shipping

  • Customers are responsible for return shipping charges unless the product is defective or incorrect.
  • We recommend using a trackable courier service to ensure safe delivery of returned items.